Troubleshooting Alexa games not working
If Alexa games won’t launch or don’t respond, these quick fixes solve the most common issues in minutes.
Check the voice command first
Most issues come from Alexa mishearing the game name. Try saying the exact invocation, slowly and clearly.
If it still fails, try enabling the skill first in the Alexa app.
If Alexa misunderstands a name, check the skill listing for the exact invocation phrase.
Confirm the skill is enabled
Open the Alexa app, search for the game, and confirm the skill is enabled.
If it is not enabled, turn it on and try the voice command again.
Disabling and re-enabling the skill can also clear problems.
Restart the device
Unplug the Echo device for 10 seconds and plug it back in.
A quick restart often resolves recognition or loading issues.
After rebooting, retry the command and keep the room quiet for best recognition.
Check network and volume
If Alexa responses are slow or missing, check your Wi-Fi connection.
Make sure the device volume is high enough for the room to hear prompts clearly.
For group play, place the device in an open space to reduce echo or muffled sound.
References and further reading
Amazon Alexa Skills Store: https://www.amazon.com/alexa-skills/b?node=13727921011
Understanding Alexa skills (Amazon developer documentation): https://developer.amazon.com/en-US/docs/alexa/custom-skills/understanding-alexa-skills.html
Amazon Alexa overview (Wikipedia): https://en.wikipedia.org/wiki/Amazon_Alexa
FAQ
Why won't Alexa open my game?
Most issues are caused by misheard commands or an unenabled skill. Try enabling the skill and repeat the command clearly.
How do I fix Alexa games that won't respond?
Restart the device, confirm Wi-Fi, and retry the voice command.
Where can I find the exact invocation?
Check the skill detail page in the Alexa app for the official invocation phrase.